Solution internal LSS error (error 4231)
Solution for message: "An internal LightScribe System Software (LSS) error has occurred with the LightScribe service. Please restart your computer and try your label again. (error 4231)"
I had a externe lightscribe recorder Samsung SE-T084L. Labeling with Lightscribe Software 126.96.36.199 and Nero 8 and 9 without any problem.
A few days ago that writer stopped working (probably a lasererror) and I bought a new extern lightscribe recorder Samsung SE-S224Q. After installing this recorder I also (like a lot of other users)got the message mentioned above.
For me it's clear: it's not a software problem!
After a few hours I found the problem and now my lightscribe recorder is working fine with the latest Lightscribe SW 188.8.131.52 and Nero 8 and 9 SW.
What's the problem? There was an internal conflict with a (not-used) networkcard (AMDtek AN983 10/100Mbps PCI Adapter). I switched off that networkcard in Device Management (Configuration Window)and after that my lightscribe recorder is working fine! So, if labelprinting is impossible or you get the above mentioned message, then try to switch off one-for-one the devices in the Device Managemement and after switch off a device, try to make a labelprint.
When you've switch off a device and after that writingproblem is solved, you know that that device causes the problem. When the problematic device is neccessary for a working computer, you can try to put it in another slot, but I don't known of this resolve the problem.
Here's what I did for 4231 Error :
I'm using an HP Pavillion dv9825nr Notebook PC, running Windows Vista Home Premium SP1+.
I also have an HP PhotoSmart C8180 All-In-One Printer. Both have built-in LS Drives.
Everything has been running LSS fine since 4/08.
I had 2 Instances of the LS TL running;
The one which had the highest percent done got a 4231 Error;
Both labeling processes stopped;
I rebooted the system several times;
I ran both the LS_Update and the Diagnostic Install in repair mode and rebooted the system again;
The DU would "Not Respond" until I popped the tray in my system out and pushed it back in;
The DU would not recognize the media in my printer's drive until I popped the tray out and pushed it back in;
The DU would not recognize the drive in my system until I told it to "Scan for LightScribe drives and media" again;
I tried to restart the First Instance (the one in my system) and got a "(520)" Error saying there might be dirt or a smudge on the disk and to wipe it;
It gave me the options "Help" "Cancel Print" "Try Again";
The "Help" option brought up the "Troubleshooting" webpage;
I wiped the LABEL side (nothing had been burnt) and selected "Try Again";
The burning process started again;
I waited until the First Instance finished;
It finished successfully;
I restarted the Second Instance;
I got a "(4225)" Error;
It gave me the options "Help" "Cancel Print";
I selected "Cancel Print";
I restarted the Second Instance again;
It restarted successfully;
I waited until the Second Instance finished;
It finished successfully;
I started 2 new Instance again both running at the same time;
They both finished successfully;
I started a new First Instance when the Second Instance was at 40%;
The Second Instance finished successfully and was shut down;
The First Instance got another 4231 Error, but was left up until the Second Instance finished successfully;
Only a small portion (about 10%) of the label had been burned;
I rebooted the system and wiped the LABEL side surface;
I restarted the LS TL and selected the same LSL File and restarted the burning process;
It started burning and got beyond 10%;
It finished successfully.
The effected disks were Memorex LightScribe V1.2;
The drives got "hung-up" possibly due to dirt or a smudge on the LABEL side surface;
Wiping the LABEL side surface with a dry cloth helped "fix" the burning problem;
As several Users on the Forum attest, it appears most of the problems in the LightScribe Template Labeler seem to happen in the burn process.
REV. 2009-11-30 0850 EST
I just got another 4231 Error, and here's how things went:
I was attempting to burn a simple 2 Arc Text Item Label.
I received a 4231 Error at 37% and had to "Cancel Print."
The "Simulated Visual Label Progress (estimate)" showed approx. 50%.
The process started again.
The process completed successfully and the label was OK.
REV. 2009-12-17 1235 EST