User Rank: Newbie
Joined: 7/15/2009
Posts: 1
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what should I do, because I have an error message LS CONFIG ERROR, when I put master cd, press print, it recognizes the label date cd, but after give me this message. Please help. i have vinpower burn tower. i have installed and reinstalled drivers, I don't know anymore where the problem and what to do.
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User Rank: Newbie
Joined: 10/22/2009
Posts: 1
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I had the same problem just now, and found that it was to do with the configuration of the disk labeller software that came in the package with my duplicator system. The software in question is called Lightscribe Template Labeller (v2.3). When you install it (Windows XP - it won't install on Windows 7 by the way) it asks at installation time which lightscribe drives you want to install for, you need to select the type of drive that will burn your discs and print their labels. I didn't know what that was and just went with the default selection since it was an LG drive and that's what's in my duplicator tower - but it turns out it was the wrong LG drive selected by default. I went through a whole round of creating my label, writing the generated label file to a CD on my PC, loading the CD with label file into my duplicator (which it happily accepted and copied onto its internal disk) and then tried to print the label onto a bunch of duplicator CDs, that's when I got the error and its not one of those listed in my duplicator manual. I had to completely uninstall the Template Labeller software and then reinstall it with the correct LG drive selected, then create and write another label file, load it onto my duplicator and try printing again, and voila that sorted it.
As an aside, make sure you pick just the one duplicator drive you intend to use, as selecting a group multiplies the generated label file by a factor of N, where N is the number of diferent types of drives you select at install time for the labeller software - clearly the generated label file is very specific to the drive that is doing the printing. My single drive label file came out at 17Mb.
Hope this may be of some help to you.
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User Rank: Newbie
Joined: 1/6/2010
Posts: 1
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Can you help me? I keep getting an error message number 4231. I have restarted my computer so many times that it gets very tire some. I have an XP and an external drive. Can you help know what I am doing wrong.
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User Rank: Power User
Joined: 8/3/2008
Posts: 1227
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Hi Paul  !
I've worked my way through 2 instances of 4231 Errors.
Here are the steps I took each time.
I'm using an HP Pavillion dv9825nr Notebook PC, running Windows Vista Home Premium SP1+.
I also have an HP PhotoSmart C8180 All-In-One Printer. Both have built-in LS Drives.
Everything has been running LSS fine since 4/08.
I had 2 Instances of the LS TL running;
The one which had the highest percent done got a 4231 Error;
Both labeling processes stopped;
I rebooted the system several times;
I ran both the LS_Update and the Diagnostic Install in repair mode and rebooted the system again;
The DU would "Not Respond" until I popped the tray in my system out and pushed it back in;
The DU would not recognize the media in my printer's drive until I popped the tray out and pushed it back in;
The DU would not recognize the drive in my system until I told it to "Scan for LightScribe drives and media" again;
I tried to restart the First Instance (the one in my system) and got a "(520)" Error saying there might be dirt or a smudge on the disk and to wipe it;
It gave me the options "Help" "Cancel Print" "Try Again";
The "Help" option brought up the "Troubleshooting" webpage;
I wiped the LABEL side (nothing had been burnt) and selected "Try Again";
The burning process started again;
I waited until the First Instance finished;
It finished successfully;
I restarted the Second Instance;
I got a "(4225)" Error;
It gave me the options "Help" "Cancel Print";
I selected "Cancel Print";
I restarted the Second Instance again;
It restarted successfully;
I waited until the Second Instance finished;
It finished successfully;
I started 2 new Instance again both running at the same time;
They both finished successfully;
I started a new First Instance when the Second Instance was at 40%;
The Second Instance finished successfully and was shut down;
The First Instance got another 4231 Error, but was left up until the Second Instance finished successfully;
Only a small portion (about 10%) of the label had been burned;
I rebooted the system and wiped the LABEL side surface;
I restarted the LS TL and selected the same LSL File and restarted the burning process;
It started burning and got beyond 10%;
It finished successfully.
CONCLUSION:
The effected disks were Memorex LightScribe V1.2;
The drives got "hung-up" possibly due to dirt or a smudge on the LABEL side surface;
Wiping the LABEL side surface with a dry cloth helped "fix" the burning problem;
As several Users on the Forum attest, it appears most of the problems in the LightScribe Template Labeler seem to happen in the burn process.
REV. 2009-11-30 0850 EST
I'm using an HP Pavillion dv9825nr Notebook PC, running Windows Vista Home Premium SP1+.
I also have an HP PhotoSmart C8180 All-In-One Printer. Both have built-in LS Drives.
Everything has been running LSS fine since 4/08.
I was attempting to burn a simple 2 Arc Text Item Label.
I received a 4231 Error at 37% and had to "Cancel Print."
The "Simulated Visual Label Progress (estimate)" showed approx. 50%.
The process started again.
The process completed successfully and the label was OK.
REV. 2009-12-17 1235 EST
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