A communication error with the LightScribe drive has occurred. Please restart your LightScribe labeling application and try your label again.

If this error occurs again, please restart your computer and try your label again.

Restart your LightScribe labeling application and try your label again.

If you see this error message again, your LightScribe drive and computer need to be restarted:

• If you have an internal LightScribe drive, simply restart your computer.
• If you have an external LightScribe drive, turn off your computer and drive, then turn on your drive, and then turn on your compouter.

Then try your label again.

Some of the threads I've read seem to point to the way a drive is connected.

For Internal Drives, it seems to be the Master/Slave Jumper and/or the Position on the Cable.

For External Drives, it may be the USB Port used.

One of my Flash Drives had a program that ran when it was connected and it recommended using a different USB Port.

When I connected the Flash Drive to a different USB Port, the program ran again and said this was a better port!?!?!

It took about 6 months for HP to send him a good replacement because their Database was wrong.  Once they sent him the same model drive again.

This LS Sensor is what looks like a fixed LED Block that reads the LS Marks on the LS Disks.

These Marks are used for Media Detection, Positioning, and Timing.

So pop the tray out and make sure it has the LS Sensor.

There's a picture in the "Knowledge Base" under the "LightScribe Toolbox."

Only LightScribe drives sold as a complete external drive are currently qualified and supported.
Many third party external drive cases have not been tested and may work normally for data but not for LightScribe labeling due to communication protocol conflicts with some interface hardware sets.

So it should work!

Except for the one drive I mentioned, I've only seen one or two problems with HP drives!

I worked my way through 2 - 4231 Error after over a year without any problems.

Here are the steps I had to take.

Maybe the can help you find your problem.

I'm using an HP Pavillion dv9825nr Notebook PC, running Windows Vista Home Premium SP1+.
I also have an HP PhotoSmart C8180 All-In-One Printer.  Both have built-in LS Drives.
Everything has been running LSS fine since 4/08.

I had 2 Instances of the LS TL running;
The one which had the highest percent done got a 4231 Error;
Both labeling processes stopped;
I rebooted the system several times;
I ran both the LS_Update and the Diagnostic Install in repair mode and rebooted the system again;
The DU would "Not Respond" until I popped the tray in my system out and pushed it back in;
The DU would not recognize the media in my printer's drive until I popped the tray out and pushed it back in;
The DU would not recognize the drive in my system until I told it to "Scan for LightScribe drives and media" again;
I tried to restart the First Instance (the one in my system)  and got a "(520)" Error saying there might be dirt or a smudge on the disk and to wipe it;
It gave me the options "Help" "Cancel Print" "Try Again";
The "Help" option brought up the "Troubleshooting" webpage;
I wiped the LABEL side (nothing had been burnt) and selected "Try Again";
The burning process started again;
I waited until the First Instance finished;
It finished successfully;
I restarted the Second Instance;
I got a "(4225)" Error;
It gave me the options "Help" "Cancel Print";
I selected "Cancel Print";
I restarted the Second Instance again;
It restarted successfully;
I waited until the Second Instance finished;
It finished successfully;
I started 2 new Instance again both running at the same time;
They both finished successfully;
I started a new First Instance when the Second Instance was at 40%;
The Second Instance finished successfully and was shut down;
The First Instance got another 4231 Error, but was left up until the Second Instance finished successfully;
Only a small portion (about 10%) of the label had been burned;
I rebooted the system and wiped the LABEL side surface;
I restarted the LS TL and selected the same LSL File and restarted the burning process;
It started burning and got beyond 10%;
It finished successfully.

CONCLUSION:
The effected disks were Memorex LightScribe V1.2;
The drives got "hung-up" possibly due to dirt or a smudge on the LABEL side surface;
Wiping the LABEL side surface with a dry cloth helped "fix" the burning problem;
As several Users on the Forum attest, it appears most of the problems in the LightScribe Template Labeler seem to happen in the burn process.

REV. 2009-11-30 0850 EST

I'm using an HP Pavillion dv9825nr Notebook PC, running Windows Vista Home Premium SP1+.
I also have an HP PhotoSmart C8180 All-In-One Printer.  Both have built-in LS Drives.
Everything has been running LSS fine since 4/08.

I was attempting to burn a simple 2 Arc Text Item Label.
I received a 4231 Error at 37% and had to "Cancel Print."
The "Simulated Visual Label Progress (estimate)" showed approx. 50%.
The process started again.
The process completed successfully and the label was OK.

REV. 2009-12-17 1235 EST

I had the same error, tried everything suggested, i resolved my problem by: i had a lexmark printer connected that was on, i simply swithed the printer off while doing the lightscribe burning process since then did not had the problem again. Worth a try

cheers

GOD BLESS TO ALL

I had the same problems as described in this thread and almost gave up but I found a solution. Here's my setup and my story.

Bought LG 10X Lightscribe internal Blu-ray burner and installed it in an early 2009 Mac Pro running Snow Leopard. Worked fine no problems.

Sold Mac Pro. Moved to laptop. No problem sez me, I'll buy an external drive enclosure. BIG problems. My enclosure is an OWC external 5.25" optical drive enclosure that has eSata, FW 800 & 400 & USB connections. http://eshop.macsales.com/item/Other%20World%20Computing/MRSFW8U2/

As soon as I started trying to use the Lightscribe with my external enclosure and LG internal Bluray burner it all went to hell. I tried everything. (Lightscribe has several different versions of their host software and their LaCie Lightscribe labeler software, I tried 'em all) Nothing worked. I tried eSata & both FW connections. I could get a disc to start burning (again we're talking Lightscribe here) and it would fail with the communication error. I spent over 4 hours trying everything I could think of. I was about to give up and ship both my LG burner and my ext enclosure back to OWC when I decided to try something. I tried the USB connection...and guess what? It works perfectly!

In a way I'm a bit disappointed as I bought my drive enclosure for the eSata and FW connections but so far my testing indicates that USB isn't any slower when labeling with Lightscribe than it was when it was in my Mac Pro tower. So I'm planning to burn Blu-ray's and DVD's using either eSata or FW and Lightscribe using USB.

My laptop is a Macbook Pro 15" running Snow Leopard 10.6.7.

I'm using this LaCie labeler software:  http://www.lacie.com/support/drivers/driver.htm?id=10061

And this Lightscribe host software:  http://www.lightscribe.com/downloadsection/mac/index.aspx?id=813