LightScribe Forum : LightScribe Template Labeler : Lightscribe Error 4225

Fri, 05 Sep 2008 14:38:03 GMT

Hello

So, I was using LighScribe today and wasted three DVD's. I keep getting Error 4225.. I have removed the program and re-installed the program from the website. How can I fix this?

Fri, 05 Sep 2008 17:45:39 GMT

Oh, also I installed DVD Architect yesterday which I removed but I still am getting the error I used LighScribe this week and it worked great. How can I fix this error 4225?

Fri, 05 Sep 2008 20:07:18 GMT

What Causes Error 4225

Error 4225 is a critical Windows error and is caused by a corrupt registry entry that should be repaired immediately to prevent further corruption in other applications and/or hardware. Risks include hardware failure, blue screen errors and fatal crashes. there is a tool on download section of site "LIGHTSCRIBE DIAGNOSTICS UTILITY" try that and olso it could be spyware addware would help if it is run the ^^^^^^^^ online all the best

Tue, 09 Sep 2008 13:06:54 GMT

4225 decodes in the Diagnostic utility as LSCAPI_E_HARDWARE (HardwareError) "External code for hardware (drive) related errors. There was a problem with the drive, it returned an error on invalid data."

The error message 4225 is caused when the LightScribe System Software sends a command to the drive and it returned an error or invalid data.

Some applications have been reported as causing conflicts resulting in drive detection and communication issues on some system configurations. If you have any of these, please try temporarily disabling or uninstalling them.

"Daemon Tool" or other similar drive emulation software

"AnyDVD" or other similar DVD copying software

"Magix" photo, video or audio editing software applications

"Pinnacle Studio" software

"Media Four" Mac drive 7

"Online-Armor" firewall

Intel application accelerator or Intel Ultra ATA Storage Driver

DVD43 or similar DVD decryption software

Some applications run background processes even when they appear to be inactive. You can normally see an icon of these applications on the task bar on the lower right side of your screen. Just for testing. Can you temporarily disable any application that is not necessary at the time to see if this will make a difference?

Especially look for applications that need to access information from the drive to operate, like video editing.

I have found some security applications, like firewall or anti-spyware that have incorrectly blocked communications between the LightScribe System Software and the drive. Can you temporarily disable these applications? Be sure to re activate them after you have finished.

Please make sure your Windows OS has the latest updates installed. This has solved communication problems for many customers.

Joshua (Lightscribe Support Team)

Sun, 09 Nov 2008 19:08:58 GMT

Rolling back my motherboard drivers worked for me. My ASUS K8N4-E Deluxe motherboard has the nForce 4 chipset. When everything was up-to-date (i.e., latest BIOS, latest optical drive firmware, latest motherboard drivers, WinXP SP3, etc.) I would consistently get the 4225 error. I could burn data to DVDs without any problems. I could not print a Lightscribe label using Nero, Lightscribe template labeler, or Surething CD labeler (yes, I was trying Lightscribe media). My drive is LG GH22LS30, by the way.

At the time of this posting, the latest drivers for my MB were the nForce 15.23 drivers. I did not roll back all the way to Windows default. I did, however, roll back the motherboard drivers to nForce version 6.86 which came on the CD included with my motherboard. I did not specifically roll back only SATA drivers, I just reinstalled everything that was on the MB CD. Oddly enough, when I went to NVIDIA's website to download motherboard drivers, their "recommend which driver I should download tool" recognized that I had version 15.23 installed and it recommended that I install 6.86...weird?

I too, tried all the fixes I could find in these forums and google. I tried uninstalling Pinnacle, stopping potentially conflicting processes, even RMA'd my DVD drive for a replacement. Nothing worked. Without a doubt, rolling back my nForce drivers fixed my issue. I was able to print my first Lightscribe label!

Thu, 26 Feb 2009 20:02:40 GMT

Downloaded the Lightscribe Diagnostics Utility to try and resolve the 4225 error. Installed the utility and when I tried to run it, I get this error message: The Lightscribe service is not running. Do you want to attempt to start the service?

When I click Start Service, I get: LSS Version 1.18.1.1 / Status: The Lightscribe service did not start.

I have LSS 1.18.1.1 installed. Why won' the utility run?

Thu, 26 Feb 2009 20:09:27 GMT

Turned off firewall, disabled NVIDIA, and had only LS running. Was able to get 1 disc labeled before the 4225 error came up again. Over the past year I have successfully labeled over 100 CD-R lightscribe discs with no hitches, but run into 4225 when trying to label DVD+R discs. What do I need to do? I am about to buy an external Lightscribe DVD burner just to be able to label discs. My burner works fine.

Thu, 26 Feb 2009 21:06:24 GMT

Hi Everybody !

I am running an HP Pavillion dv9825nr Notebook PC, with NVIDIA Chipset, running Windows Vista Home Premium SP1, with all the latest software of every kind and have had very few problems of any kind.

I just finished making a long reply at:

http://www.lightscribe.com/discussionBoards/index.aspx?u=1340&g=posts&t=3298&m=3228

PS I am running McAfee and a full Firewall.

Thu, 26 Feb 2009 01:59:10 GMT

I have HP Pavilion dv9000z notebook w/Vista home prem 32 SP1, NVIDIA, .NET Framework 3.5 SP1, Norton firewall, have run lightscribe diagnostic utility and no problems detected. Have tried with NVIDIA disabled/enabled and firewall on/off. Nothing is running when I try to label with Template v1.17.90.1and still no success. What do you suggest now?

If there is so many problems w/v1.17.90.1, why don't the programmers at Lightscribe take some time and fix the problems?

Thu, 26 Feb 2009 02:15:19 GMT

Hello again TC!

I have several.

As Joshua said Anti-Virus software can be a Problem. I use McAfee and although I had to try to re-install Its Anti-Virus LS works fine with it. I would suggest trying with it turned it off and see what happens.
I use Microsoft's Firewall and haven't had any problems. I would suggest trying with it turned off and see what happens.
I am running V1.18.1.1, and I haven't had any problems with any version.
Check out the "Knowledge Base" on the "LightScribe Toolbox" page.

Hope something works for you!

Fri, 27 Feb 2009 15:14:05 GMT

Thanks cimofj2,

I have none of the programs Joshua mentions on my computer.

I have Lightscribe System software 1.18.1.1; Template Labeler 1.17.90.1.

Last night I turned off the firewall and anti-virus at your suggestion. Successfully labeled 2 discs; 3rd one brought up error 4225. Did not restart Lightscribe between discs, just changed wording.

Restarted Lightscribe - same error; restarted computer - same error. Somewhere in the effort I ran the diagnostic utility - no configuration problems.

This morning I turned off firewall and anti-virus - same error; restarted Lightscribe - same error; restarted computer - same error. Ran the diagnostic utility - no configuration problems.

Turned on firewall and anti-virus; restarted computer; started Lightscribe and got 1 disc labeled. Got error 4225 when trying to label 2nd disc.

Partial success; total frustration.

Any suggestions?

Fri, 27 Feb 2009 15:16:43 GMT

Thanks cimofj2,

I have none of the programs Joshua mentions on my computer

I have Lightscribe System software 1.18.1.1; Template Labeler 1.17.90.1

Last night I turned off the firewall and anti-virus at your suggestion. Successfully labeled 2 discs; 3rd one brought up error 4225. Did not restart Lightscribe between discs, just changed wording.

Restarted Lightscribe - same error; restarted computer - same error. Somewhere in the effort I ran the diagnostic utility - no configuration problems

This morning I turned off firewall and anti-virus - same error; restarted Lightscribe - same error; restarted computer - same error. Ran the diagnostic utility - no configuration problems.

Turned on firewall and anti-virus; restarted computer; started Lightscribe and got 1 disc labeled. Got error 4225 when trying to label 2nd disc.

Partial success; total frustration.

Any suggestions?

Fri, 27 Feb 2009 15:17:22 GMT

cran the diagnostic utility - no configuration problems

Fri, 27 Feb 2009 15:25:43 GMT

And why my reply to you is on here 2+ times is another mystery!!!

Fri, 27 Feb 2009 15:32:27 GMT

Hello again TC !

Have you checked out the Knowledge Base yet?

Like Joshua says a 4225 is a BAD error to keep getting.

Although I don't typically recommend it, rolling back driver (See 4225 in Knowledge Base for instructions) may help.

You could have a bad connection, if the drive is external.

I am a stroke survivor and double posts can be the result of double-clicking the "Post" button when doing a Reply.

I'm very careful because of my right hand and arm.

Fri, 27 Feb 2009 19:08:37 GMT

Hi cimofj2,

Another wrinkle to my saga. I was doing some computer maintenance this morning and found that a recent Windows Update turned Windows Defender on. I had it turned off because of conflicts with my Norton Security. I turned Defender off, restarted computer and was able to get 1 disc labeled. Got the error 4225 on the second disc.

I have looked at the knowledge base but have not found anything to add to the solutions I have already tried. One of Joshua's replies to another message indicated that 4225 indicates a registry problem and running the diagnostic utility will solve the problem. Well, I have run the utility and it keeps telling me that everything is okay.

My drive is factory installed internal. My son has a desktop with a Lightscribe DVD drive that he has not has occassion to use yet. I just may go over and see if his will work.

Fri, 27 Feb 2009 19:22:30 GMT

Hello again TC !

I use the entire McAfee Security Suite.

Also, I have RegClean and AntiSpywareBOT from 2Squared Software:

http://regclean.com/

http://antispywarebot.com/

To maintain my system every time I start my computer.

If I didn't say before, I've used every version of all the LS Software.

Fri, 27 Feb 2009 01:26:49 GMT

Again cimofj2,

Unable to roll back driver. That option is 'grayed out'; I take that to mean there has been only one driver installed.

Fri, 27 Feb 2009 01:46:05 GMT

Hello again TC !

I'm sorry nothing seem to be working for you.

Yes, grayed out options on that probably indicates that none is available to rollback.

I have saved some of the OLD LS Software, but I'm not certain I have a complete set before 1.17.90.1 although I do have LS Update 1.14.32.1.exe in a ZIP File. I believe that is the LSS. But, I'm not sure of the other files being compatible.

I would need you to send me a Private MESSAGE containing a good Email Address.

Mon, 23 Mar 2009 05:16:32 GMT

I have a Compaq Presario V3000. OS Windows Vista Home Basic. Install ligthScribe and when I run the following error:

error when starting the application. parallel configuration is not correct. check the event log of the application for details

lightscribe error. There has been a critical internal error. reinstall the software lightscribe
Failed to generate the trigger for "C: \ Program Files \ Common

Files \ LightScribe \ LightScribeControlPanel.exe. "Error in file manifest or

directive "on the line. A component version required by the application is in

conflict with the version of another active ingredient. The components are in conflict:.

Component 1:

C: \ Windows \ WinSxS \ Manifests \ x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.312_none_10b2e

e7b9bffc2c7.manifest. Component 2:

C: \ Windows \ WinSxS \ Manifests \ x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_10b2f

55f9bffb8f8.manifest.

Registered Name: Application
Source: SideBySide
Date: 23/03/2009 03:56:14 PM
Event ID: 78
Status of task: None
Level: Error
Keywords: Classic
User: Not available
Computer: ODYSSEY
Description:
Failed to generate the trigger for "C: \ Program Files \ Common

Files \ LightScribe \ LightScribeControlPanel.exe. "Error in file manifest or

directive "on the line. A component version required by the application is in

conflict with the version of another active ingredient. The components are in conflict:.

Component 1:

C: \ Windows \ WinSxS \ Manifests \ x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.312_none_10b2e

e7b9bffc2c7.manifest. Component 2:

C: \ Windows \ WinSxS \ Manifests \ x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_10b2f

55f9bffb8f8.manifest.
XML Event:



     78
     2
     0
     0x80000000000000

     1163
     Application
     ODYSSEY





C: \ Windows \ WinSxS \ Manifests \ x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.312_none

_10b2ee7b9bffc2c7.manifest


C: \ Windows \ WinSxS \ Manifests \ x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none

_10b2f55f9bffb8f8.manifest
















     C: \ Program Files \ Common Files \ LightScribe \ LightScribeControlPanel.exe

PLEASE HELPME!!!! thanks!!

Tue, 05 May 2009 16:30:07 GMT

Just an update that may point to NVidia NOT being a culprit ... I'm running Simple Labeler under Ubuntu Linux (Intrepid v8.10) with the same blasted 4225 error happening. Actually, it's not consistent - sometimes if I eject and re-insert the DVD several times, it will suddenly "catch" and burn the label.

The environment is as follows :

SuperMicro X7DBE+ motherboard
LG GSA-H22L with firmware v1.02
Ubuntu Intrepid v8.10 x64
lightscribe-1.18.3.2-linux-2.6-intel.deb
lightscribeApplications-1.10.19.1-linux-2.6-intel.deb

Installed as follows :

    sudo dpkg --force-architecture -i lightscribe-1.18.3.2-linux-2.6-intel.deb
    sudo dpkg --force-architecture -i lightscribeApplications-1.10.19.1-linux-2.6-intel.deb
    sudo ln -s /usr/lib/liblightscribe.so.1 /usr/lib32/
    sudo ln -s /usr/lib/liblightscribe.so /usr/lib32/
    sudo ldconfig

Some discs just simply won't label. Others will work right off. And yet others will refuse to label several times, but if I eject and re-insert the disc several times, it will sometimes "catch" and label just fine.

It sort of seems to be disc-dependent. I had NO problems at all with the last batch of CDs, but I don't recall what brand they were. The first 15 of these current Memorex DVDs worked perfectly. Now, halfway through the spindle of 50, problems with 4225.

I had to return a spindle of Magnavox DVDs - they wouldn't burn at ALL - swapped them for the Memorex ones I have now.

Very. Very. Frustrating.

D.

Tue, 05 May 2009 17:05:45 GMT

Hi Halfwalker !

This is an "old saw" with me, but I have that kind of problem with Memorex disks, which unfortunately, are about the most plentiful media that I can find.

If any disk gives me trouble (Usually Memorex), I clean the LABEL side sometimes several times. This has reduced my problems to a failure rate below 0.5%. I can count on two hands the disks that have refused to be labeled, and one disk has failed on the DATA side.

I've made only about 100 disks, and been very lucky based on the experience of Forum members.

Thu, 29 Oct 2009 20:52:45 GMT

Problem solved for me.
I spend much time looking at 4225 errors in forums posts but no solution seemed to work.
I have a Asus M3N78-VM Motherboard with a Nvidia nForce SATA controller on it. Since no other solution worked I focused on the SATA controller driver. The driver rollback was not possible. However driver update was possible. I went on Asus website, looked up the motherboard, found the driver section (Download > Windows XP > Chipset ) and downloaded the most recent one (NVIDIA nForce Chipset Package Driver V15.45)

It always makes more sense to update a driver first.

I hope this can help somebody else.

Wed, 04 Nov 2009 01:38:41 GMT

I got Error 4225 and most of the time error 4231 after about 70% of the lable was burned. After getting about a 10% full burn rate. I always got the error that system sofware and service caused it . I checked the Application and system logs and found the the software was requesting a service about five times and THEN timed out - CRASH.

In my case I was running it on my notebook Asus Eee 1 Gig memory, so I moved it to my desktop 3 Gig Memory and now get successfull burns. I think the notebook could do it if I upgraded my mem to 2 gig but I burn all of my DVDs on the desktop. I did notice that the ID sysem info is in the middle by the hub and tested on the same disk because it uses the same ID to position it, so you can reburn on the same disk but they need to write a utility so it can be set to start burning where it left off, I got about four shades on my test disk, dark inside and light on the outside.

I don't think my 4 year old asus note book will handel it with 1.25 Gig and a mobile processor but I will try it for fun.

It took me about 2 days to figure it out because I was not a programmer but a netwoork engineer and field service engineer.

Fri, 25 Dec 2009 21:39:36 GMT

I got the error 4225 on Linux (Fedora 12 x86_64) after upgrading to the latest versions of everything. Judging from the earlier posts, re. hardware error, figuring it was something in the video card using resources that Linux was not aware of (the only device that I have that does not have a complete driver installed) I removed the nouveau module which was being loaded despite the presence of /etc/modprobe.d/blacklist-nouveau.conf

The contents of /etc/modprobe.d/blacklist-nouveau.conf says:
# RPM Fusion blacklist for nouveau driver - you need to run as root:
# dracut -f /boot/initramfs-$(uname -r).img $(uname -r)
# if nouveau is loaded despite this file.
blacklist nouveau

So I ran dracut -f /boot/initramfs-$(uname -r).img $(uname -r)
Then I installed kmod-nvidia from the rpmfusion-nonfree repository:
http://rpmfusion.org/

It did not have the version for the latest kernel, so I just booted to an earlier kernel by pressing F8 during boot.

Works perfectly.

Probably a bug in nouveau.

Windows users may look at drivers also. An old or conflicting driver may hog resources that could be used by the player. Hope this helps!