User Rank: Newbie
Joined: 5/17/2012
Posts: 1
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Brand new computer build with a brand new LightScribe drive (http://www.newegg.com/Product/Product.aspx?Item=N82E16827106335) and a brand new spindle of LightScribe-enabled DVDs (Memorex). Windows 7 64-bit operating system. Firmware for the drive is up-to-date according to the manufacturer-provided SmartPack utility. LightScribe system software is up-to-date as of five minutes ago. Nero 9 is up-to-date.
LightScribe Diagnostic Utility says no LightScribe configuration problems found -- however, no media is detected when the LightScribe disc is inserted face-down into the drive:
Drive 0 : ATAPI iHAS424 B GL1B 224 (D: ), No media detected.
The barcode around the inner circumference of the disc is clean.
Please advise.
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User Rank: Power User
Joined: 8/3/2008
Posts: 1570
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I use Memorex & I had to "clean" the LABEL side of ALL disks on the 1st 2 NEW spindles.
It seemed like they had some kind of "film" that prevented the LS Marks ("barcode") from being "seen", but I have only had to clean maybe 1 or 2 of the >100 disks I've made since.
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User Rank: Newbie
Joined: 6/21/2012
Posts: 2
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In my experience it's nothing to do with the media, but the SATA controller drivers. Previous posts have mentioned that motherboards with nVidia chipsets can be problematic, however my motherboard is Intel based and still presented problems. I built the PC myself, and the Lightscribe drive worked perfectly using the SATA controller drivers from the motherboard. When I added an nVidia based graphics card I updated the drivers: unfortunately the nVidia update decided to update my SATA controller drivers as well. This stopped the Lightscribe drive recognising media. I knew it wasn't the media as I have a laptop with an HP Lightscribe drive and the discs were fine in this.
When I removed the nVidia drivers windows 7 (64 bit) decided to replace the drivers with default Microsoft drivers, not the intel drivers I installed when I built the PC. Once I installed the Intel drivers from my motherboard install disc the Lightscribe drive immediately recognised the media again, and started burning labels again without a hitch.
My advice, if you are experiencing this problem, is to check the SATA controller drivers in Control Panel. If they are generic Microsoft drivers, or current nVidia, then I would obtain the original drivers (from original motherboard disc, or mobo manufacturers site) and re-install these
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